We offer 100% free shipping on all orders worldwide, with no minimum purchase required. No hidden shipping fees, no extra delivery charges for any region.
INTERNATIONAL SHIPPING
We ship our products globally to customers around the world. We do not have control over customs clearance procedures and are therefore not responsible for any customs delays, duties, or taxes that may occur upon arrival at your destination country. Tracking information will be updated and provided to you as soon as it is available from our logistics provider.
APPROXIMATE SHIPPING TIMES (excludes weekends and public holidays)
a) USA: 3 to 8 business days (full tracking service available)
b) Rest of the World: 3 to 12 business days (tracking availability varies by region)
Delayed Delivery
In rare cases, packages may take longer than the estimated delivery time due to unforeseen logistics issues, customs inspections, or regional transportation delays. We have no control over in-transit shipping delays and appreciate your understanding and patience. If there are no tracking updates for your package for more than 30–60 business days, we will arrange a free reshipment for you.
Delivery delays may also occur during peak seasons (November to December), promotional events, or global logistics peak periods. We strive to ensure stable delivery for all orders.
PROCESSING TIME VS SHIPPING TIME
Please note that order processing time is separate from shipping transit time and will be added to your total delivery timeline. All orders require 3–5 business days for standard processing, including order verification, quality inspection, professional packaging, and logistics arrangement. Most orders are fully processed and dispatched within 4–6 business days.
Once your order processing is completed, our logistics partner will pick up your package immediately. A confirmation email with official tracking information will be sent to your registered email address, and you can also track your order status on our official website.
In rare cases, order processing may be slightly delayed due to holiday rushes, large-scale promotions, or inventory restocking. Our team always processes orders in the order they are received and makes every effort to complete processing as quickly as possible.
CANCELLING AN ORDER
Once an order has entered the processing stage, cancellation is no longer available.
If you submit a cancellation request within 30 minutes of placing your order and your order has not started processing, a transaction fee of $20 per order will be applied.
If our customer service confirms your order has been processed, order cancellation cannot be approved.
To apply for order cancellation, please contact our customer team via email at ashleighwhitlow7582@outlook.com as soon as possible after placing your order.
Company: SING ZHE YUEN TRADING LIMITED
Address: Room D07, 8/F, Block 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
