This Privacy Policy describes how Spenserin (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from spenserin.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our operational practices, business requirements, or for legal and regulatory compliance reasons. We will post the revised Privacy Policy on this Site and update the “Last updated” date accordingly. Continued use of our Services after any policy updates constitutes your acceptance of the revised terms.
How We Collect and Use Your Personal Information
To provide, maintain, and improve our Services, we collect personal information about you from multiple sources over the past 12 months. The information we collect and use varies based on how you interact with our website, place orders, and contact our support team. We may use your personal information to communicate with you, fulfill orders, deliver customer support, comply with legal obligations, enforce our terms of service, and protect the rights of our platform and users.
What Personal Information We Collect
“Personal information” refers to any data that identifies, relates to, or can be associated with an individual user. We collect the following categories of personal information:
Information You Directly Submit
Basic contact details: full name, shipping/billing address, phone number, and email address.
Order information: purchase records, payment confirmation, delivery preferences, and order history.
Account information: username, password, and personalized account preferences (if applicable).
Shopping activity: products viewed, added to cart, or saved for later purchase.
Customer support data: content of messages, inquiries, and feedback you share when contacting our team.
You may choose not to provide certain personal information, but this may limit your ability to place orders, access site features, or receive full customer support services.
Information Collected Automatically via Cookies
We automatically collect usage data when you browse our Site through cookies, tracking pixels, and similar tracking technologies. This usage data includes device type, browser information, network connection details, IP address, page visit duration, click behavior, and other browsing interaction data. These technologies help us optimize website performance, improve user experience, and analyze site traffic.
Information Obtained from Third Parties
We may receive user data from trusted third-party service providers supporting our business operations, including:
E-commerce platform providers (wordpress) assisting with site operation and order management.
Payment processors that verify payment details and complete transaction processing to fulfill your orders.
Analytics and advertising partners that provide aggregated user behavior data to optimize our Services.
All third-party data is processed in compliance with this Privacy Policy. We are not responsible for the accuracy of third-party data or external platform privacy practices.
How We Use Your Personal Information
Provide Products & Services: Process payments, confirm and fulfill orders, arrange shipping, manage returns and exchanges, maintain user accounts, and send order/account-related notifications.
Marketing & Promotion: Send promotional emails, updates on new products, discount offers, and service announcements. We may customize website content and advertisements based on user browsing preferences.
Security & Fraud Prevention: Detect unauthorized access, fraudulent transactions, and malicious activities to protect our website, business operations, and user safety.
Customer Communication & Optimization: Respond to user inquiries, provide after-sales support, resolve disputes, and continuously improve our website functionality and service quality.
Cookies Policy
Like most commercial websites, spenserin.com uses cookies and tracking technologies to stabilize site operation, remember user preferences, analyze traffic data, and optimize user browsing experience. We utilize wordpress standard cookie framework.
Most web browsers automatically accept cookies by default. You may adjust your browser settings to block or delete cookies at any time. Please note that disabling cookies may cause partial website functions to fail, affect browsing experience, or prevent normal order placement and checkout processes.
How We Disclose Personal Information
We only disclose your personal information to third parties for legitimate business purposes and in compliance with applicable laws. Disclosure may occur in the following scenarios:
Disclosure to trusted service vendors supporting our operations, including payment processors, logistics providers, cloud storage services, analytics tools, and customer support partners.
Disclosure to business and platform partners for normal site operation, order processing, and marketing optimization.
Disclosure with your explicit consent or at your request (such as social media sharing functions).
Internal disclosure within our corporate group for standardized business management and service optimization.
Disclosure required by law, court orders, or government regulatory requirements, or necessary to protect our legal rights and user safety.
In the past 12 months, we have disclosed user identifiers, commercial order data, and website usage data to service vendors, business partners, and affiliated institutions. We do not use or disclose user sensitive data for automated profiling or malicious analysis.
User Generated Content
Our Site allows users to publish public content such as product reviews. Any content you post on public website areas will be publicly accessible to all visitors. We cannot guarantee third-party users will protect your public content privacy, and we are not liable for the disclosure, misuse, or dissemination of your voluntarily published public information.
Third-Party Websites and Links
Our website may contain links to external third-party platforms. We do not control the privacy policies and operation rules of external websites. We recommend you independently review the privacy terms of any third-party site you access via our links. We are not responsible for the content, security, and privacy protection of external platforms.
Children’s Data Protection
Our Services are intended for adult users only. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and find that your child has submitted personal information to us without authorization, please contact us promptly to request data deletion. We do not sell or share personal information of minors.
Information Security and Data Retention
We adopt standard industry technical and management measures to protect your personal information from leakage, tampering, and loss. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security of data transmission.
We retain your personal information only for the duration necessary to complete transaction processing, maintain account services, comply with legal obligations, and resolve disputes. After the data is no longer needed, we will securely delete or anonymize your information.
Your Rights and Choices
Depending on your regional applicable laws, you may have the following personal data rights:
Right to access and view the personal data we store about you.
Right to correct inaccurate or incomplete personal information.
Right to request deletion of your personal data.
Right to restrict or opt out of data processing and marketing use.
Right to data portability to obtain your personal data in a readable format.
Right to withdraw consent for data processing at any time.
Right to appeal if we reject your data request.
Right to unsubscribe from promotional emails while retaining essential order and service notifications.
You may exercise the above rights by contacting our official email. We will verify your identity before processing your request and respond within the time limit required by applicable laws. We will not discriminate against any user who exercises their legal privacy rights.
Complaints
If you have any objections or complaints regarding our personal information processing practices, please contact us via our official email. If you are unsatisfied with our resolution, you may submit a complaint to your local data protection authority.
International Data Transfer
Your personal information may be transferred to and processed in countries outside your residence region, including the United States and Hong Kong. We will adopt standardized data protection mechanisms such as standard contractual clauses to ensure cross-border data transfer complies with relevant privacy laws and protects your data security.
Contact Us
If you have any questions, suggestions, or legal inquiries regarding this Privacy Policy or our data processing practices, please contact us:
Email: ashleighwhitlow7582@outlook.com
Company Address: Room D07, 8/F, Block 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
